OBJECT AND OVERVIEW
Grass Group - Grass.it is
Miguel Cordero Vidal - 28.315.174-N
Infante del Real, 6
21.200 - Aracena (Huelva) - Spain
The company name will henceforth be "Grass Group".
Via the web www.cesped.es, TURF GROUP provides information about its products and offers the possibility of his acquisition. Due to the content and purpose of the Web Site, people who want to benefit from their services should have the status of "Customer", which acquires completing the registration form and following the steps that TURF GROUP subsequently communicates via email. The Client status implies adherence to the Conditions of Use of the version published at the time of accessing the Website.
In any case, there are pages of the Website accessible to individuals or legal entities that do not arrive to register or initiate a purchase of product (hereinafter "Users"). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these General Conditions, to the extent that it can be applied.
GRASS GROUP wants to make it known to their Customers and Users addressed exclusively to a wider audience of 18 years and that the territory in which accepts and distributes orders is comprised by Spain and other countries of the European Union (hereinafter, the "Territory").
CONTACT: For any question, query or suggestion, you can send your comments by email to: email@example.com
INFORMATION ON PRODUCT
The descriptions of the products displayed on the Website are made on the basis of information provided by the suppliers of GRASS GROUP. However, the information given on each product, as well as photographs or videos relating thereto and trade names, trademarks or distinctive signs of any class contained in the web page of the GRASS GROUP, are exposed in www.cesped.es for illustration purposes only.
All product prices listed through the web page indicates whether or not including the VAT and other taxes that may apply. However, these prices do not include the costs for the shipment of the products, which are detailed separately and must be accepted by the Client.
The shipping costs will be shown to the customer during the purchase process, and will depend on items purchased, because the fees depend on the weight and volume of the package to send, and the destination or country.
GRASS GROUP informs the Client that the number of units available is kept updated with stocks in storage and availability from our suppliers. In any case, GRASS GROUP will sell intentionally more units you have available or the provider has reserved.
GRASS GROUP will do everything possible to please all their Customers demand for products. However, on occasions, and due to reasons which are hardly controllable by GRASS GROUP how human errors or incidents in computer systems, it is possible that the amount ultimately served by the provider differs from the order made by TURF GROUP to meet the requests of Customers.
For the course in which the product is not available after you have carried out the order, the Customer will be informed by email of the cancellation in full or in part. The partial cancellation of the order due to lack of availability does not give right to the cancellation of the entire order. If, at the root of this cancellation the customer wants to return the delivered product should follow what is stipulated in the paragraph Return.
The Customer agrees to pay at the time you place your order. The initial price listed on the Web site for each one of the products offered will be added fees for the relevant shipping costs. In any case, these fees will be communicated to the Customer before formalizing the purchase itself.
The ticket or proof of purchase that corresponds to purchase order will be available and can be viewed on www.cesped.es/tienda/ in the section "My account", "Orders".
The Client shall pay the amount corresponding your order with payment via credit card or debit card (Visa, Mastercard, Visa Electron and/or other analog cards), bank transfer or deposit account in the office of ING. The card payment is made via Redsys SL with its security protocols.
The Customer must notify GRASS GROUP any improper or fraudulent charges on the credit card used for the purchase, by email or telephone, in the shortest possible time to GRASS GROUP can make the necessary arrangements.
GRASS GROUP has the highest security measures commercially available in the industry. In addition, the payment process works over a secure server using the SSL protocol (Secure Socket Layer). The secure server establishes a connexion so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the Customer's computer and the Web Site. In this way, by using the SSL protocol ensures:
- 1. That the Client is communicating their data to the center server of the GRASS GROUP and not to any other who would try to impersonate it.
- 2. That between the Client and the server centre of the LAWN to GROUP the data is transmitted encrypted, avoiding their possible reading or manipulation by third parties.
Thawte, the most important company in the world in issuing certificates, SSL ensures the encryption of the data.
FORMALIZATION OF ORDERS
CANCELLATION OF ORDERS
GRASS GROUP will accept cancellations of orders upon request before sending the same. To perform the cancellation, you should apply using the form "customer" or by sending an e-mail to firstname.lastname@example.org.
TIME LIMITS, PLACE OF DELIVERY, AND LOSS
I. Delivery of the product
TURF GROUP is committed to deliver the product in perfect condition in the address that the Client indicated in the order form, and which in any case must be within the Territory. In order to optimize the delivery, thank the Customer to indicate an address in which the order can be delivered within normal working hours.
GRASS GROUP will not be liable for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or have been omitted.
GRASS GROUP informs the Client that it is possible that the same order is divided into several deliveries.
II. Delivery time
Packages are usually shipped within 3 days after receipt of the payment, preferably through the companies TNT, TOURLINE EXPRESS, LINE 10, or other.
Shipments will through a courier company. The order made by you will be delivered in a maximum period of 10 working days after we have done the confirmation of the order. Although the usual delivery time for Spain TURF GROUP is usually between 3 and 6 days, from the completion of the order. For shipments to the rest of the countries of the European Union, the delivery time can reach 15 days.
These time limits are a means, and therefore an estimate. Therefore, it is possible to vary for logistical reasons or force majeure. In cases of delays in deliveries,GRASS GROUP will inform its customers becoming aware of them.
Machinery, power tools, large, bulky items and other items specified in their characteristics will have a delivery period of about 10 days in Spain and 15 days in countries of the European Union approximately.
Circulating registered and delivered under signature in the recipient's home. In the event that it is not possible to proceed with the delivery, can be picked up at the delegation of the transport company used is closest to the domicile of the recipient.
Each delivery is considered completed from the moment in which the carrier makes the product available to the Customer, which is materialized through the control system used by the transport company.
In the case of delays in delivery of orders attributable to GRASS GROUP, the Customer may cancel your order in accordance with the procedure described in the Paragraph "Refund". Not be considered delays in delivery cases where the order has been made available to the Customer by the transport company within the agreed deadline and could not have been delivered by a cause attributable to the Client.
The shipping costs vary depending on the destination, quantity and weight of order.
Once the order leaves our warehouse, we will send an e-mail notifying you that your order has been accepted and is being sent.
For security reasons, the GRASS GROUP will not send any order to post office boxes or military bases, nor accept any order where it is not possible to identify the order recipient or their address.
III. Data Delivery, Delivery unrealized and Lost
If, at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. GRASS GROUP hires, as part of the service delivery of messaging, conducting a series of follow-up actions, aimed at ensuring that the delivery occurs.
If after 7 working days after the output distribution of the order has not been agreed delivery, the Customer must contact with a LAWN GROUP. In the event that the Client does not proceed well, after 10 working days from the output distribution of the order it will be returned to our warehouse and the Customer shall bear the expenses of sending and return to origin of the goods, as well as any costs associated management.
If the reason for the failed delivery is the loss of the package, our carrier will initiate an investigation. In these cases, the response times for our carriers typically range between one and three weeks.
IV. Diligence in the delivery
The Customer must check the good condition of the package before the carrier, on account of the GRASS GROUP, to undertake the delivery of the product ordered, indicating the delivery note any anomaly that could detect in the packaging. If, subsequently, once reviewed the product, the Customer detects any incident as a hit, break, signs of having been opened or any damage caused to it by shipping, it undertakes to inform GRASS GROUP via email in the shortest time possible, before the next 24 hours from the delivery. From that moment on will not be honored incidents for that type (parts only warranty).
I. return Procedure
All products purchased on TURF GROUP can be returned and refunded, provided that the Client communicates to the LAWN GROUP your intention to return the/the product/s purchased/s within a maximum period of up to 14 calendar days from the date of delivery and that meet the other conditions set forth in this section.
GRASS GROUP will only accept returns that meet the following requirements:
- 1. The product must be in the same condition in which delivered and shall keep the packaging and original labeling.
- 2. The shipment must be made using the same box that has been received to protect the product. For the course that cannot be done with the box with which it was delivered, the Customer must return it in a protective case so that the product reaches to the warehouse of TURF GROUP with the maximum possible guarantees.
- 3. You must include a copy of the delivery note inside the package, which also marked the returned products and the reason for the return.
With the aim of enabling the Customers the return process and be able to do a proper follow-up, GRASS, GROUP sets as the only return procedure established by TURF GROUP. If the reason for the return is imputable to the GRASS GROUP (the product is defective, is not the that you order, etc), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not of your liking), the cost of the return postage will be charged to the client.
To proceed with a refund, you must follow the following steps:
- 1. Inform before 14 calendar days of receipt that the product wants to be returned. The information can be done via e-mail to email@example.com or by using the customer service form.
- 2. GRASS GROUP will inform the customer of the address to which to send the product.
- 3. The client must send it using a courier company of your choice. The return must be paid by the customer.
- 4. Inform the courier company used, date and time of the return.
The customer assumes the costs of returning the goods when you dismiss the purchase.
When you make a refund, the customer will not be able to demand that he return the difference, in case there is, I enter the shipping costs of delivery caused by the delivery method requested and the shipping cost of standard delivery.
The customer will be responsible for the decrease in the value of the goods returned by the handling other than what is necessary to establish the nature, characteristics or operation of the well sent. This loss of value would be due to the costs that it is necessary to incur, for example, to clean, repair the goods or when the goods cannot be sold as new, but as second-hand, by loss objective and justified income of the TURF GROUP.
II. Refunds to the CUSTOMER
The return of the products will give rise to a refund equal to the cost of returned products minus the cost of the return service and a surcharge of 15% on the price of the items.
Only in the event that the product delivered is defective or incorrect, LAWN GROUP also refund to the Client of the shipping costs.
Returns and cancellations partial will give place to partial refunds.
GRASS GROUP will manage the order of return under the same system that was used for payment within 3 days from the confirmation of arrival at the store the returned order. The application of the refund in the account or Customer card depends on the card and the issuing entity. The deadline for application will be up to 7 days for debit cards and up to 30 days for credit cards.
WARRANTY OF THE ACQUIRED PRODUCTS
GRASS GROUP acts as distributor of manufacturers to ensure that products are presented for sale in the www.cesped.es work properly and do not present defects or hidden defects that make them dangerous or unsuitable for normal use.
The contractual guarantee offered is usually granted by the manufacturer. Once the Customer has received the product will have the instructions provided by the manufacturer in their box, sufficient for the correct use and installation of the product and all warranty information. Any Customer may request a guarantee more extensive than here indicated.
GRASS GROUP will not be obliged to collect the broken product and the Customer must contact the after-sales Service of the Manufacturer. In this sense, GRASS GROUP will perform actions to provide Customer who request contact details of such service and shall provide information sufficient for the presentation of appropriate claims.
The warranty will lose its validity in case of defects or deteriorations caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the Manufacturer's instructions.
Excluded from warranty products modified or repaired by the Customer or any other person not authorized by the Manufacturer. The warranty shall not apply to visible defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 14 days following the delivery of the products. The warranty does not cover products damaged by improper use.
The claim for warranty covers only defective parts and not the full product.
The manufacturers, distributors, and TURF GROUP reserve the right to replace or repair the defective material.
In the event that the product, after being reviewed by the technicians, verify that has no defect or malfunction, the customer shall bear the transport costs incurred, both caused by your shipment to check for TURF GROUP as those incurred for their return to the customer.
INTELLECTUAL AND INDUSTRIAL PROPERTY
GRASS GROUP holds all rights over the content, design and source code of this Web page, and, in particular, but not limited to, the photographs, images, texts, logos, designs, trade marks, trade names and data included on the Website.
Are warned Customers and Users that such rights are protected by the Spanish legislation and international related to intellectual and industrial property.
In addition, and without prejudice to the foregoing, the content of this Website is also considered computer program, and therefore, it is also of application the whole Spanish regulation and community in force in the field.
It is expressly prohibited the total or partial reproduction of this Website, nor any of its contents, without the express written permission of GRASS GROUP.
Also it is totally forbidden the copy, reproduction, adaptation, modification, distribution, commercialization, public communication and/or any other action whatsoever in breach of the regulations in force Spanish and/or hospitalizations in intellectual property and/or industrial, as well as the use of the contents of the Website except with the prior express written permission of GRASS GROUP.
GRASS GROUP reports that does not grant any license or implied authorization whatsoever on intellectual property rights and/or industrial or any other right or property related, directly or indirectly, with the contents included in the Website.
Only authorizes the use of the contents of the web domain for information and service, subject to acknowledgment or reference to the source, being the user the sole responsible for the misuse of the same.
ACCESS AND STAY ON THE WEB. OUR CONTENT
Customers and Users are fully responsible for their conduct in accessing the Website information while they are browsing the same, as well as after having accessed it.
As a result of the foregoing, Customers and Users are solely responsible to GRASS GROUP and to third parties for:
- 1. The consequences that may result from use with illicit purposes or effects or contrary to this document, any Web content, prepared or not by the GRASS GROUP, published or not under his name officially.
- 2. As well as the consequences that may result from use contrary to the contents of this document and detrimental to the interests or rights of third parties, or which in any way may damage, render useless or deteriorate the Website or its services or impede normal enjoyment by other Users.
GRASS GROUP reserves the right to update the content whenever it considers it convenient, as well as eliminate them, limit them or prevent access to them, temporarily or permanently, as well as deny access to the Website to Clients and Users who misused the content and/or fail to fulfill any of the conditions that appear in this document.
GRASS GROUP reports that it does not warrant:
- 1. The access to the Web and/or Web link will be uninterrupted or error-free.
- 2. That the content or software which Clients and Users may access through the Website or any linked Website shall contain no error, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored in their computer system or cause any other type of damage.
- 3. The use of the information or content of this Website or linked Websites that Customers and Users may make for their personal purposes.
The information contained on this Website should be considered by Customers and Users as informative and guidance, both with regard to its purpose as its effects, why:
GRASS GROUP does not guarantee the accuracy of the information contained on this Website and therefore do not assume any liability for possible damages or inconveniences for Users that may arise from any inaccuracies present on the Website.
GRASS GROUP does not assume any responsibility whatsoever, without limitation but not limited to:
- 1. Of the use that Customers or Users may make of the materials on this Website or linked websites, whether prohibited or permitted in violation of intellectual property rights and/or industrial Web content or third parties.
- 2. Of any damages to Customers or Users caused by normal or abnormal functioning of the search tools, organization or location of the content and/or access to the Web and, in general, errors or problems generated in the development or instrumentation of the technical elements that the Website or a program provided to the User.
- 3. Of the contents of those pages that Customers or Users can access from links included on the Website, whether authorized or not.
- 4. Of the acts or omissions of third parties, whether these third parties could be united to TURF GROUP through contractual means.
- 5. The access of minors to the contents included in the Website, remain the responsibility of their parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools of control of the use of the Internet in order to avoid (i) access to materials or content unsuitable for minors, as well as (ii) sending of personal data without the prior authorization of their parents or guardians.
- 6. Of the communications or dialogs in the course of the debates, forums, chats and virtual communities organized through or around the Web and/or linked websites, or liable, therefore, of the eventual damages and prejudices suffered by the Clients or individual Users and/or groups as a result of such communications and/or dialogues.
GRASS GROUP will not be responsible in any case when they occur:
- 1. Errors or delays in access to the Website by the Customer at the time of entering their data in the order form, slowness or inability to receipt by the addressees of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet, causes of unforeseeable circumstances or force majeure and any other unforeseen contingencies external to the good faith of the TURF GROUP.
- 2. Failures or incidents that may occur in communications, deletion or incomplete transmissions so that there is no guarantee that the Website services are constantly operational.
- 3. Errors or damages produced to the website by a service use inefficient and bad faith on the part of the Client.
- 4. Of the non-operability or problems in the e-mail address provided by the Customer for the sending of the order confirmation.
- 5. In any event, GRASS, GROUP agrees to solve problems that may arise and provide all necessary support to the Client to reach a quick and satisfactory resolution of the incident.
- 6. Also, GRASS GROUP has the right to do during defined time bands, promotional campaigns to promote the registration of new members in their service. GRASS GROUP reserves the right to modify the conditions of application of promotions, prorrogarlas communicating properly, or proceed to the exclusion of any participant of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.
Customers and Users undertake to browse the website and use the content in good faith.
The Customer data will be used for the sending via email of the sales you make GRASS GROUP and for the delivery of the purchases.
By simply visiting the Web, Users do not provide any personal information nor are obliged to do so.
GRASS GROUP undertakes to keep the strictest confidentiality regarding the information that is provided and use it only for the purposes indicated.
GRASS GROUP presumes that the data have been introduced by its holder or by a person authorized by him, as well as that are correct and accurate.
Clients are responsible for updating their own data. At any time, the Customer shall have the right of access, rectification, cancellation and opposition to all personal data including in the different forms of high. To modify or update your personal details the Customer must access to www.cesped.es/tienda/, in the section "My Account". To cancel your account, write an e-mail from the e-mail of your account to firstname.lastname@example.org with the subject "Cancel account".
Therefore, the Customer is responsible for the accuracy of the data and GRASS GROUP will not be liable for the inaccuracy of the personal data of the Customers. According to the legislation in force regarding data protection, the GRASS GROUP has adopted the security levels appropriate to the data provided by Clients and, in addition, has installed all means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and removal thereof.
GRASS GROUP may not exercise any of the rights and powers conferred on this document which does not imply any renunciation of them except express recognition on the part of the GRASS GROUP and / or prescription of action in each case.
GRASS GROUP reserves the right to modify, at any time, the presentation and configuration of the Website, as well as the present General Conditions. For this reason, GRASS GROUP recommends that the Client read them carefully each time you access the Web Site.
APPLICABLE LAW AND ARBITRATION