Frequently Asked Questions
What are the shipping included in the prices?
For greater transparency, the postage is added separately at the end, because they depend on the total weight of the order and the destination.
What is the availability of the products?
In principle, all products in our store are available, unless noted as "not available" in the product tab. In the case of depleted stock of a product at the time of your order and that we would not have been able to update this information in the store, we will contact you immediately to inform you of the estimated time of replacement and shipping of the item or refund the corresponding amount.
Can I specify a delivery time?
No. That is why we recommend that you indicate an address -for example work or a neighbor - where there is someone to whom we can deliver the package.
What happens if I am not there when they bring me the package?
In the event that the carrier tried to deliver the package and there was nobody to receive it, I will leave a note stating the delivery attempt. Please contact the transport agency as soon as possible through the telephone number that you will find in the note, in order to arrange a new delivery. For any problem remember we are at your disposal in email@example.com.
What happens if a product arrives damaged?
If one or more products have arrived damaged because of transportation, we will send you a new product or we'll refund the corresponding amount in the account of the credit card with which you paid. GRASS GROUP will bear all the costs of extra transport that may arise, provided that the product has not been used, altered or tampered with.
To do this, please contact us by email at firstname.lastname@example.org in a maximum period of 14 natural days from the receipt of the order, clearly indicating the problem or reason for return and attaching a photograph of the product deteriorated. Please, keep in mind that in order for us to process any exchange or refund it is essential to previously contact us. We will not accept any exchange or refund where no prior notification has been received.
NOTE: it Is important that you check the status of your purchase in the same time of receipt, and to observe any damage allegedly caused by transport, we will indicate on the delivery note when signing.
What happens if the content of the package is incorrect?
If one or more products received do not correspond with your order, we will send you the correct products or we will refund the relevant amount on your credit card. GRASS GROUP will bear all the costs of extra transport that may arise, provided that the product has not been used, altered or tampered with.
To do this, please contact us by email at email@example.com in a maximum period of 14 natural days from the receipt of the order, clearly indicating the problem or the reason for the return. We will not accept any exchange or refund where no prior notification has been received.
How is the delivery method?
The products of a lot of volume the agency has the means to leave the product in the door of your home, but do not introduce in the garden or fall to the basement if a full pallet is treated. The oversized packages will be left at the entrance to the home.